1. PRODUCTS AND COMMAND
If you are not completely satisfied with your online purchase, we accept returning or exchanging your item within 10 days from receiving it, provided that it is returned in its original condition. Customers are responsible for packaging and shipping costs. Once the goods are received, a refund will be made according to the original method of payment. It is important to note that the delivery charges are not refundable.
The products manufactured by request are not refundable or exchangeable. We emphasize that in case of request order, we will never ensure the final color of the wood, we pledge to work with the wood desired by the customer (Thuya root, Thuya trunk, Mahogany, Walnut, Rosewood, Olivewood, etc.). However, we affirm that if the goods manufactured don't respect the customer's requirements (model or measurements), the goods may be returned and we will manufacture the order again.
For requested orders, we require that the customer deposits 50% of the bill, and the rest will be paid before delivery. Once the order is initiated by our craftsmen, if the customer decides to cancel it, the deposit is non-refundable and will be retained to offset losses incurred by the cancelation.
2. ONLINE PAYMENT
The following general conditions of sale govern all transactions made on the web catalog ThuyaWood.com. Any order placed on this website assumes the customer's unconditional and irrevocable acceptance of these conditions.
This contract is a distance contract that aims to define the rights and obligations of the parties in connection with the sale of ThuyaWood.com products on the Internet, through the CMI platform.
Morocco Telecommerce is a transaction management service and a trademark of the CMI.
To adjust your order, you choose the payment method from those offered by Thuya-Wood.com on the payment page.
In this case, the delivery of the transaction to debit your account is made on the day following the date of delivery confirmation.
Your payments are secured by CMI that offers a fully secure payment service.
Consumer Thuya-Wood.com guarantees that it has the required permission to use the payment method chosen by him while validating the order form.
If paying by credit card, the provisions relating to the fraudulent use of payment method provided for in the agreements between the Consumer and the card issuer ThuyaWood.com between his bank and apply.
The data recorded by CMI on its platform on behalf of ThuyaWood.com constitute proof of all commercial transactions between you and ThuyaWood.com.